Refund Policy

BidScreener sells prepaid credits that can be used to run document scans and analysis through the Services.

Purchased credits expire one (1) year from the date of purchase, unless a different term is clearly shown at the time of purchase.

Credits are not deducted for scans that fail. If credits are deducted for a failed scan, we will return the deducted credits to your BidScreener account.

If your payment was successful but your purchased credits were not added to your account, contact support@bidscreener.com. We will investigate and work to deliver the credits or resolve the payment issue. You may also use the support process provided by Paddle with your transaction receipt.

Except where required by applicable law or Paddle's applicable policies, purchases are final and refunds are not provided for unused credits or completed purchases. Nothing in this Policy limits mandatory consumer rights or refund rights that apply under law or Paddle's policies.

Paddle acts as Merchant of Record for purchases processed through Paddle checkout and provides payment-related buyer support. Use the support details included in your Paddle receipt for assistance with a Paddle transaction.

For questions about credits or scan issues, contact support@bidscreener.com. Include the email address associated with your BidScreener account and transaction details needed to investigate the issue. Do not send full payment-card details.